A: Good question! We just added this. Occasionally, we'll get new pristine bikes in...those are bikes that are factory packed, never built or ridden. No issues. You'll have to complete the partial assembly like with any bike delivered in a box and you'll have to tune it - true wheels, adjust brakes and derraileurs, etc but you're the first person to see these "new bikes".
It means the bike has not been ridden or ridden only a short distance. Our "New Bike" category offers original factory packed bikes while the Bikes in the "Scratched & Dented" category may have new bikes too but they are not factory packed and will have some cosmetic issues or more - depending on the individual bike.
A: No way! We only sell bikes that have issues of some sort. That's why it's such a good deal! We actually like scratches, dings and scars. To quote an old Poi Dog Pondering song..."They are a map of the adventures and places you've been..."
A: Sorry...but No. You've got pay to get them back to us. Shipping bikes is expensive so be sure of your size, color, etc. before you bid.
A: We love communication via email and do it quite well. We will always use the email address you provided on your Paypal account. We'll email you as soon as we print your shipping label and the bike is on its way.
A: What you do in your relationship is your business but we can only ship to confirmed Paypal addresses. No PO Boxes, APO Boxes or any place that UPS does not deliver. Oh yea...make sure your address is correct. There's a $15.00 fee if we have to re-route your package thru UPS.
A: Relax. This sometimes occurs. More often than not, everything inside is fine. A rear skewer poking thru the box is nothing to get worked up over and is easy to replace.
A: It's not too hard but you have to have some proper tools (bikes are on the metric system) and some knowledge. If you have never assembled and tuned a modern day bike before - let a professional bike mechanic do it for you. Your safety and the longevity of the bike depends on proper assembly and tuning. If you insist on doing it yourself, bicycle assembly videos are available at park tool dot com and a there's a bunch on You tube. Some of our bikes take special problem solving like installing forks and headsets. If this sounds like a hassle, shop the "New Bikes" section and have a pro build it when it arrives.
A: We do our best to make sure your bike arrives safely, but sometimes the delivery company is rough and occasional damage may occur. We would like you to first, take a deep breath. It's going to be alright. Next, take a few photos and email them to us. We'll do what we can to make things right but we do not cover parts and labor purchased by you.
A: We're just like you except opposite! We can't stand the telephone. Actually, we're just on the computer all the time and since sometimes our answers need time to research and we like to send links to helpful sites and products...email us. We'll respond promptly 9-5 CST.
In the event you just don't want the bicycle, send it back to us. Shipping costs and everything associated with it will be your responsibility. Shipping a bicycle typically costs about $60.00. Make sure it's packaged like you received it. Not upside down, with the parts sprinkled in on top of it, without packing material. You may not want it anymore but please be gentle with it and include a note. All returns that arrive in respectable condition will get their purchase price minus $50.00 refunded.